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Customer Experience Specialist

Spreetail is a profitable and growing ecommerce company that builds technology, markets products and manages warehouses to offer the best prices on tens of thousands of items. Our purpose is to make a dent in the universe by delighting millions of customers, creating opportunity and wealth for our team, and revolutionizing the communities we touch.  

Spreetail is growing rapidly; our team is challenged every single day to outwork and outthink the competition. We move fast, and no one has the luxury to wait around for someone else to make the first move. We dive in, we learn, we adapt, sometimes we fail, but we never remain stagnant. 

We look for team members who embody our mantra: 

Be relentless. Pursue challenges. Act like an owner. Raise your bar. Practice humility. Make Spreetail better. 

The Customer Experience team is here to delight our customers and keep them coming back. They are the center point for many collaborative departments at Spreetail. Responsible for reducing customer pain points, they are advocates of customer initiatives in operations, sales, and marketing. Our Customer Experience Specialists are determined problem solvers who think about the big picture without losing sight of the details and treat every customer as the most important. With exposure to many departments, each Customer Experience Associate builds a foundation of knowledge and ideas that transfer well throughout Spreetail. 

As a Customer Experience Specialist, you will:  

  • Communicate directly with our customers to ensure their experience is completely positive 
  • Connect with each customer to create a memorable and personalized Spreetail experience 
  • Think critically to solve all customer pain points in the shopping process 
  • Drive innovative and creative solutions to increase customer engagement 
  • Measure and analyze customer data to increase efficiency in department operations 

Shifts available: 

Thursday - Monday 1p-11p

Wednesday - Sunday 10a - 8p

Spreetail isn’t just a job or career, it’s a lifestyle that isn’t for the faint of heart. Expect to work 50+ hours each week and break out of your comfort zone to tackle problems and pursue innovative solutions. If you’re looking for a challenge and a career you can grow with, Spreetail is the opportunity you’ve been waiting for.  

We’ll reward you with: 

  • Stock appreciation rights 
  • Leadership development opportunities 
  • Group health insurance 
  • Yearly company trip 
  • Regular company-funded events and activities 
  • Dollar-for-dollar donation match 
  • Home purchase bonus after 2 years of employment 
  • Island getaway after 3 years of employment 
  • 10-day sabbatical after 5 years of employment

 

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